Frequently Asked Questions

KCH Learning Center is an after-school programme based in New Malden, KT3. We provide a safe, nurturing environment where children receive homework help, tutoring, creative arts and crafts activities, and reliable after-school care. We support both children's development and working parents who need dependable, flexible childcare.

Yes. KCH Learning Center is specifically designed as an after-school programme. Children come to us after their school day ends and receive structured academic support, creative enrichment, and caring supervision until parents are able to collect them.

KCH Learning Center is located at Kingston Road, New Malden, KT3 3RX. We are based at Mencap on Kingston Road. If you need directions or have questions about the location, please get in touch via WhatsApp.

KCH Learning Center supports primary and secondary school-aged children. Our activities, tutoring, and care are all adapted to be age-appropriate. Please contact us via WhatsApp to discuss whether the programme is suitable for your child's specific age and needs.

We prioritise English and maths as core subjects, but our staff support children with homework and learning across the curriculum. Whether your child needs help with reading, writing, arithmetic, or other school subjects, we work with what they bring from school each day.

Yes, we support children at different school stages with their homework. Our staff adapt their approach depending on the age and school year of each child. Please get in touch to discuss your child's specific requirements.

The after-school programme includes homework help and subject support as part of the daily session alongside other activities. 1-to-1 tuition is a dedicated, individual session focused entirely on a specific child's academic needs. Tuition is available at £30/hour (childcare) or £20/hour (private). Contact us to discuss the right option.

Yes. We keep parents informed about how their child is getting on. You can always speak to staff at collection time, and we encourage open communication. If you have specific concerns or questions about your child's academic progress, you can also reach us via WhatsApp.

Children enjoy a variety of creative activities including painting, drawing, model-making, collage, and seasonal crafts. Activities change regularly to keep sessions fresh and engaging. Everything is designed to be fun, hands-on, and accessible for all ability levels.

Yes. Our creative activities are adapted to be age-appropriate and achievable for each child. Whether your child is just starting out or already loves making things, there's something enjoyable for everyone in our arts and crafts sessions.

No. All materials for arts and crafts activities are provided by KCH Learning. Children just need to arrive ready to get creative — everything they need will be available.

Children at KCH Learning are always supervised by our staff. We maintain a structured, calm environment and take safeguarding seriously. The setting at Mencap, Kingston Road provides a secure base for our programme. If you have specific questions about our safety practices, please get in touch.

Safeguarding the children in our care is a fundamental priority. We maintain responsible supervision at all times, operate within a secure environment, and take any concerns seriously. Please contact us if you have specific safeguarding questions.

KCH Learning Center is a warm, friendly, and nurturing setting. We aim to create an environment where children feel comfortable, valued, and happy. The atmosphere is calm and structured — giving children the chance to settle, focus on their work, enjoy activities, and feel supported throughout their time with us.

Children are supervised by attentive staff throughout all sessions. We keep group sizes manageable to ensure every child receives appropriate attention and support. Please contact us for more details about supervision arrangements.

KCH Learning Center operates as an after-school programme designed to support working parents. We are available after school until later in the evening to accommodate parents' working schedules. Please contact us via WhatsApp to discuss specific hours and availability.

We offer monthly packages at different hour levels — 8, 16, 24, and 48 hours per month — so you can choose the level of care that fits your working schedule and budget. Packages are billed monthly. Contact us on WhatsApp to discuss which package suits your family.

We understand that working parents' schedules can change. Please get in touch via WhatsApp to discuss your situation and we'll do our best to accommodate your needs.

Parents or authorised adults collect children at the agreed time. We ask that you let us know in advance if there are any changes to your usual collection arrangements. Communication via WhatsApp makes it easy to keep us updated.

We offer two pricing tracks. Childcare packages range from £80/month (8 hours) to £450/month (48 hours). Private packages range from £55/month (8 hours) to £300/month (48 hours). 1-to-1 tuition is available at £30/hour (childcare) or £20/hour (private). Visit our pricing page for the full breakdown.

Childcare pricing applies to families using KCH Learning as their primary after-school childcare arrangement. Private pricing is available for families who have their own childcare funding or are looking for a different arrangement. All the same activities and support are included under both tracks. Message us on WhatsApp if you're unsure which applies to you.

Please get in touch with us via WhatsApp, phone, or email to discuss payment arrangements. We'll talk through the right package for your family and explain how payment works.

The quickest way to reach us is via WhatsApp. You can also call us on 07454 315 116 or email Kchlearning1@gmail.com. We aim to respond to messages promptly.

Yes — WhatsApp is our preferred and fastest way to communicate. Simply tap the WhatsApp button on this page and send us a message. We'll get back to you as soon as possible to answer your questions and discuss availability.